Terms & Conditions

Unsearch provides a digital footprint audit and remediation intelligence service. The service comprises the systematic examination of publicly accessible information sources, the identification and classification of personal data exposure, the compilation of a structured audit report and the provision of remediation guidance.

The scope of each engagement is determined by the information provided through the intake form and any additional instructions agreed during the engagement process. The service covers the search universe described on our Methodology page, adapted to the specific jurisdictions and concerns identified by the client.

The service is provided on a per-engagement basis unless an ongoing service arrangement has been separately agreed in writing.

All information examined during our audit process is obtained from publicly accessible sources. We do not access, hack, breach, circumvent or otherwise compromise any private system, database, network or account.

We do not employ social engineering, pretexting, physical surveillance or any other investigative technique that goes beyond the examination of publicly available information.

Our methodology is limited to open-source intelligence (OSINT) techniques applied to publicly accessible data. The client acknowledges and agrees that the service is limited to this scope.

The audit examines only information that is publicly accessible at the time of the search. This includes information available through open web pages, public registries, commercially available data broker platforms, breach notification services designed for public use and other publicly indexed sources.

We do not access information that requires unauthorised authentication, that is protected by access controls, or that is not otherwise available to any member of the public. The client acknowledges that the scope of the audit is limited to publicly accessible information and that private or access-controlled information is outside the scope of the service.

While our remediation guidance provides specific, actionable steps for addressing identified exposure, we do not and cannot guarantee that any specific piece of information will be removed from any source.

The ability to remove information depends on factors outside our control, including the policies and responsiveness of individual data sources, the legal framework applicable in each jurisdiction and the nature of the information itself. Some public records, press articles and other indexed content may not be removable.

Our remediation guidance includes an assessment of the likelihood of success for each recommended action, allowing the client to prioritise efforts and set realistic expectations. We provide the tools and instructions; the execution of remediation actions is the responsibility of the client unless a separate remediation service arrangement has been agreed.

To the maximum extent permitted by applicable law, Unsearch's total liability arising out of or in connection with the service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

Unsearch shall not be liable for any indirect, consequential, special, incidental or punitive damages, including loss of profits, loss of reputation, loss of data or loss of opportunity, howsoever arising.

Unsearch shall not be liable for any failure, delay or error on the part of third-party data sources, registries, platforms or services in responding to removal requests or other remediation actions.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Both parties agree to keep confidential all information received from the other party in connection with the engagement, including the existence of the engagement itself, unless disclosure is required by law or agreed in writing.

Where a mutual non-disclosure agreement has been executed, the terms of that agreement shall apply in addition to this clause. In the event of any conflict between this clause and the terms of a separate NDA, the terms of the NDA shall prevail.

Our confidentiality obligations are described in detail on our Confidentiality & NDA page and in our Privacy Policy. The client is encouraged to review both documents.

Fees for the service are agreed in writing before the commencement of each engagement. Payment terms, including the amount, currency, payment method and payment schedule, are specified in the engagement confirmation provided to the client.

Unless otherwise agreed in writing, payment is due in full before the commencement of the search phase of the engagement. For ongoing service arrangements, payment terms are as specified in the separate service agreement.

All fees are exclusive of applicable taxes unless stated otherwise. The client is responsible for any applicable taxes in their jurisdiction.

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, unless an alternative jurisdiction has been separately agreed in writing.

For clients based in jurisdictions where mandatory consumer protection legislation applies, nothing in these terms shall affect the application of such mandatory provisions.

The audit report and all associated deliverables are prepared exclusively for the client and are the intellectual property of Unsearch until delivery, at which point intellectual property in the report transfers to the client.

The client may use the report for their own private purposes, including sharing with their legal advisors, security consultants or other professional advisors. The client may not publish, distribute or otherwise make the report available to any third party without our prior written consent.

The methodology, search techniques, risk classification framework and other proprietary methods used in the preparation of the report remain the intellectual property of Unsearch.

In the event of any dispute arising out of or in connection with these terms or the service provided, the parties agree to first attempt to resolve the matter through good faith negotiation.

If the dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. The mediation shall take place in London unless otherwise agreed.

If the dispute is not resolved through mediation within 60 days of the referral, either party may commence court proceedings in accordance with the governing law and jurisdiction clause above.

Nothing in this clause shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to protect their rights.

We reserve the right to amend these terms and conditions from time to time. Any material changes will be communicated through this website. The terms applicable to any engagement are those in force at the time the engagement is confirmed.

Continued use of our website or services following the publication of amended terms constitutes acceptance of those amended terms.

If any provision of these terms is found to be invalid, illegal or unenforceable by any court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

The invalid, illegal or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the provision shall be deemed deleted.

These terms and conditions, together with our Privacy Policy, any applicable NDA and the engagement confirmation, constitute the entire agreement between the parties in relation to the service and supersede all previous agreements, understandings, representations and warranties relating to the same.

Each party acknowledges that it has not relied on any statement, representation, warranty or understanding that is not set out in these documents.